Thank you for shopping with us at Ladylu Designs. Please review our delivery policy to ensure a smooth and satisfactory shopping experience.
1. Delivery Partners:
We partner with trusted third-party delivery companies, primarily Postnet, to ensure efficient and reliable delivery of your items.
2. Delivery Fee:
Customers are responsible for the delivery fee associated with their orders. The standard delivery fee is R109 per order.If you’re interested, door-to-door delivery is available starting from R180 and can be arranged.
3. Delivery Timeframe:
Please allow up to 3 working days for your order to be processed and dispatched after it has been confirmed. Delivery times may vary depending on your location and the courier’s schedule.
4. Tracking Orders:
Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery.
5. Delivery Address:
Please ensure that the delivery address provided during checkout is accurate and complete to avoid any delays or issues with your delivery.
6. Delivery Attempts:
The courier will make multiple attempts to deliver your order to the provided address. If delivery is unsuccessful after several attempts, the package may be returned to us. In such cases, additional charges may apply for redelivery.
7. Delivery Delays:
While we strive to deliver your order in a timely manner, please note that unforeseen circumstances such as inclement weather or logistical challenges may cause delays. We appreciate your patience and understanding in such situations.
8. International Deliveries:
At this time, we only offer delivery within South Africa. We do not currently ship internationally.
9. Contact Us:
If you have any questions or concerns regarding your delivery, please don’t hesitate to contact our customer service team at info@ladyludesigns.co.za. We’re here to assist you every step of the way.
10. Policy Updates:
We reserve the right to update or modify our delivery policy at any time without prior notice. Any changes will be reflected on this page.
By placing an order with us, you agree to abide by the terms and conditions outlined in this delivery policy.