Thank you for shopping with us at Ladylu Designs. Please review our ordering policy to ensure a smooth and satisfactory shopping experience.
Terms & Conditions – Fascinator Hat Orders
1. Made-to-Order Policy
All fascinators and hats are made by order. Each piece is handcrafted with care to meet your specific style and colour preferences. As such, we do not keep ready-made stock unless otherwise stated.
2. Turnaround Time
Please allow a turnaround time of 7–10 working days for the creation of your fascinator. This excludes weekends and public holidays. Production will begin once full payment is received and all design details are confirmed.
3. Customisation
Our fascinators can be customised to suit your occasion and outfit. Customisation options include colour, embellishments, and minor design adjustments. Any significant changes may affect the delivery timeline.
4. Payment
All orders must be paid in full before production begins. We currently accept payments via EFT or direct deposit. Proof of payment must be emailed or sent via WhatsApp to confirm your order.
5. Cancellations & Refunds
Due to the custom nature of our fascinators, we do not accept cancellations, returns, or offer refunds once production has started. Please ensure all details are correct before confirming your order.
6. Delivery
Nationwide delivery is available. Delivery costs will be quoted separately and are not included in the product price unless stated otherwise. Delivery time may vary depending on location.
7. Care Instructions
Please handle your fascinator with care. Store in a cool, dry place and avoid direct exposure to moisture or heat. For any questions about caring for your item, feel free to contact us.
8. Contact Information
For queries or to place an order, please contact us at:
+27 68 483 1182
info@ladyludesigns.co.za
By placing an order with us, you agree to abide by the terms and conditions outlined in this policy.